Account Management, FAQ & Troubleshooting

Dashboard & App FAQ

Can I change my app name, app icon or screenshots?

How to update app name and app icon

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Written by Customer Success
Updated over a week ago

Universal Linking In iOS

Seamlessly link to content inside your iOS app

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Written by Customer Success
Updated over a week ago

How do I enable logins to my app using the Social API?

Enable social login by updating your account.

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Written by Customer Success
Updated over a week ago

Export App Data

Utilize app data elsewhere by exporting from MAZ.

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Written by Customer Success
Updated over a week ago

How Do I Use An Unlock Code?

Provide free access to your app with an unlock code.

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Written by Customer Success
Updated over a week ago

Content FAQ

How to get web content into your mobile app

How to source content from your website, a sponsor, or your Instagram page!

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Written by Customer Success
Updated over a week ago

Set up content to go live at a future time

How to set up your content now, and publish later

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Written by Customer Success
Updated over a week ago

Mirroring vs Non-Mirroring articles

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Written by Customer Success
Updated over a week ago

How to Create An Article Using MAZ Feed Builder

Add articles to your mobile app, or to publish on platforms.

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Written by Customer Success
Updated over a week ago

Can I add an MRSS feed into my app from YouTube?

Are you trying to add content directly from YouTube into your app?

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Written by Customer Success
Updated over a week ago

Content is set as "Active," but not appearing in your app?

Active content is missing from your app

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Written by Customer Success
Updated over a week ago

General Troubleshooting

App feeds Are Not Applying Metering Rules

Did you set up time or view based metering, but it is not showing up in the feeds of your app?

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Written by Customer Success
Updated over a week ago

JW Player video thumbnail changes won't reflect in the app

Workaround to push video thumbnail changes (done in JW player dashboard) to the MAZ app.

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Written by Customer Success
Updated over a week ago

App Store FAQ

Maintaining your Apple App Store Connect account.

A guide on keeping your App Store Connect account up to date

Written by Vijay Sharma
Updated over a week ago

App Store Payment Breakdown

Every respective app store takes a percentage from in-app purchases and subscriptions. Learn the breakdowns here.

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Written by Customer Success
Updated over a week ago

Increasing/Decreasing Auto-Renewable Subscription Pricing

Subscription pricing adjustments can vary from store to store depending on their policies.

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Written by Customer Success
Updated over a week ago

Billing & Account FAQ

How to update your billing information

How to update your credit card or billing information

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Written by Customer Success
Updated over a week ago

Payment Receipts

Do you need a payment receipt?

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Written by Customer Success
Updated over a week ago

End User FAQ

Manage app subscriptions

Troubleshooting for existing and in-app subscribers

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Written by Customer Success
Updated over a week ago

Manage In-App Purchases

All the tips and tricks your need to know to help subscribers troubleshoot

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Written by Customer Success
Updated over a week ago

Navigating a MAZ Magazine App

FAQs for using MAZ magazine apps

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Written by Customer Success
Updated over a week ago

How to make your apps CCPA Compliant

Learn the few easy steps to make sure that your Mobile and OTT adhere to the CCPA guidelines.

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Written by Customer Success
Updated over a week ago

How does MAZ collect and use user data?

This article explains how MAZ collects and uses end user data.

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Written by Customer Success
Updated over a week ago