Customer Success

Vijay Sharma

The most common questions & issues to troubleshoot

Account Management, FAQ & Troubleshooting

Can I change my app name, app icon or screenshots?

Seamlessly link to content inside your iOS app

Universal Linking In iOS

Enable social login by updating your account.

How do I enable logins to my app using the Social API?

Utilize app data elsewhere by exporting from MAZ.

Export App Data

Provide free access to your app with an unlock code.

How Do I Use An Unlock Code?

Dashboard & App FAQ

How to source content from your website, a sponsor, or your Instagram page!

How to get web content into your mobile app

How to set up your content now, and publish later

Set up content to go live at a future time

Mirroring vs Non-Mirroring articles

Add articles to your mobile app, or to publish on platforms.

How to Create An Article Using MAZ Feed Builder

Are you trying to add content directly from YouTube into your app?

Can I add an MRSS feed into my app from YouTube?

Content is set as "Active," but not appearing in your app?

Content FAQ

Did you set up time or view based metering, but it is not showing up in the feeds of your app?

App feeds Are Not Applying Metering Rules

Workaround to push video thumbnail changes (done in JW player dashboard) to the MAZ app.

JW Player video thumbnail changes won't reflect in the app

General Troubleshooting

A guide on keeping your App Store Connect account up to date

Maintaining your Apple App Store Connect account.

Every respective app store takes a percentage from in-app purchases and subscriptions. Learn the breakdowns here.

App Store Payment Breakdown

Subscription pricing adjustments can vary from store to store depending on their policies.

Increasing/Decreasing Auto-Renewable Subscription Pricing

App Store FAQ

How to update your credit card or billing information

How to update your billing information

Payment Receipts

Billing & Account FAQ

Troubleshooting for existing and in-app subscribers

Manage app subscriptions

All the tips and tricks your need to know to help subscribers troubleshoot

Manage In-App Purchases

Navigating a MAZ Magazine App

End User FAQ

Learn the few easy steps to make sure that your Mobile and OTT adhere to the CCPA guidelines.

How to make your apps CCPA Compliant

This article explains how MAZ collects and uses end user data.

How does MAZ collect and use user data?

GDPR & CCPA

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company

Tickets portal

{assigneeName} needs more information from you